Celsius Energy Shop FAQs
Order Confirmation
After submitting your order, you will receive an order confirmation email. You can also view your online order history by signing into your account. Please note that your account will only display orders placed online.
If you are ordering a Made to Order Option, a copy of your sales order will be emailed to you to request your purchase order number. Production will not begin until a purchase order number is provided. Be sure to double-check all details, as Made to Order Options cannot be changed or canceled once production begins.
Once your order ships, you will receive a shipping confirmation email with tracking information so you can follow your shipment.
If you encounter an error message while placing your order, please copy and paste the message or send a screenshot to our customer service team via email so we can assist you.
Can I cancel an item or change my order after it is submitted?
Please contact our customer service team and we will do our best to accommodate your request.
Can I ship to a different address?
Yes, you can add a new shipping address or select a different shipping address during checkout.
Sales Tax
Applicable sales tax for Made to Order Options will be calculated at checkout based on the delivery Zip Code and added to your order total.
Shipping Charges
Shipping charges apply to orders shipped to Alaska and Hawaii.
International Orders
For international orders, please contact our customer service team for assistance with placing your order.
When will my order ship?
Ready to Ship Items typically ship from our facility within 1-2 business days after approval. Orders approved after 3:00 p.m. Eastern Time (ET) will begin processing the next business day.
Made to Order Options are produced specifically for your order and are not held in stock. Once you receive your sales order confirmation and provide your purchase order number, your items will be released to production. Please refer to the item description for the standard production time for each item. Shipping will occur after production is complete.
If you have a specific in-hands date, or require expedited shipping, please include your request in the Order Notes section at checkout.
Problems With Your Order/Damaged Shipments/Claims
Please inspect all items promptly upon delivery and notify us of any damage, missing items, defects, or functionality issues as soon as possible. We understand that some purchases may be intended for future use or events, and encourage you to check your items upon receipt to allow sufficient time for any necessary resolution.
To ensure we can assist you in a timely manner, all issues must be reported within 5 days of delivery to be eligible for review and resolution. Requests submitted after this period may not be eligible for a replacement or other resolution.
Returns & Exchanges
Returns must be made within 5 days of delivery.
All items must be returned in like-new condition, in original packaging with packing sufficient to avoid damage. Any instruction manuals or product cases must also be included with returned item. All returned items must be in like-new condition and include the original packaging, all major components, accessories, and instruction manuals. Returns that do not meet these requirements, including items that are damaged, incomplete, or not in like-new condition, may be refused without a refund.
Please send back to us via insured and prepaid U.S. Mail or FedEx/UPS (for your protection and to ensure prompt delivery) to:
Celsius Energy Shop Return Center
40 W. Silverdome Industrial Park, Pontiac, MI 48342
Express shipping charges and order processing fee are non-refundable.
Warranties
After the return period has ended, please contact the manufacturer directly for assistance with any product issues or defects. Refer to the manufacturer’s warranty provided with your item for coverage details and follow the manufacturer’s instructions for repair, return, or replacement.
Can I change my email address, password and other account details?
Yes, simply log in using your existing account information and visit the My Account page to view and update your available account information and settings.
Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your credit cards information and numbers will not be stored on our servers.
Contact Us
Our Customer Service team is available to assist you with your orders during regular business hours, Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time (EST).
Celsius Energy Shop
40 W Silverdome Industrial Park
Pontiac, MI 48342
Phone: 248-322-5448
Email: fulfillment@msgrp.com